Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@nuvisso.com. Please note that returns will need to be sent to the following address: North Obhur, Jeddah, Makkah Province, Saudi Arabia 23815

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@nuvisso.com.

Personalization Policy

  • Final Sale: Personalized items are final sale.
  • Placement: Personalization will appear on the reverse side of the Nuvisso logo.
  • Text Limitations: We are currently unable to print special text requests or emojis. Please stick to standard English characters.
  • Scale and Positioning: The images shown are not drawn to scale. Horizontal or vertical text will appear centered at the bottom of the reverse side of the Nuvisso logo. If an icon is chosen to be at the bottom of the bottle, it will also be centered on the reverse side of the Nuvisso logo. When the icon is chosen to be at the center of the bottle, it will be slightly above the center of the overall bottle size, also on the reverse side of the Nuvisso logo.
  • Responsibility: As the customer, you are fully responsible for any material you compose via our gift messaging and personalization services. You guarantee that any messages and/or text posted on the website to be sent to a third party, by us, on your behalf, will not contain any obscene, vulgar, rude, racist, threatening, or defamatory language which may cause any distress to any person, be unlawful, or infringe on a third party's trademark or copyright.
  • Intellectual Property: We respect the intellectual property rights of others and ask that you do the same. All text is reviewed upon submission. If your submission infringes any copyrights or trademarks, your order will be cancelled and refunded.
  • Political Content: We use our best efforts to avoid creating custom products with political affiliations or associations. Because the process involves human judgment, we may inadvertently accept an order and mark a Nuvisso product with a candidate’s name or campaign slogan simply because we weren’t familiar with it when the order was placed. If that happens, it’s an honest mistake and shouldn’t be construed as Nuvisso's endorsement of a particular affiliation or association.
  • Order Rejection: We have the sole discretion to reject any order that we consider libelous, defamatory, profane, obscene, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, religion, disability, or national origin, containing explicit sexual content, or otherwise inappropriate for production.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nuvisso.com.